To begin at the beginning - Dylan Thomas postcard

Payments

PAYMENT: You may pay through PayPal or through Etsy's direct check-out method. There is no charge to yourself for either method.

CANCELLATION & REFUNDS: You may cancel non-custom orders at any time, and return non-custom items within 28 days for a full refund (return postage will not be refunded. Refunds will be dealt with promptly (within 14 days of receipt of the returned item). Custom orders are not returnable or refundable unless they are received and not fit for purpose. Please check all the spelling and details are correct at the time of ordering.

BREAKAGES: If your order arrives broken, please let me know and I will offer you a replacement or a full refund, whichever you prefer.

CUSTOMS & TAXES: If are a non-UK resident there may be customs charges and/or taxes levied by your country of residence. Please ensure you are aware of what these charges are before placing an order, as you are responsible for paying them. There are no extra taxes to pay if you are ordering an item to be delivered to a UK address.

Shipping from United Kingdom

STOCKED ITEMS: In stock items will be posted within 2 business days of your order being placed.

CUSTOM: Because most items are made to order the time taken to make your purchase will depend on the item. However I aim to complete a bespoke piece within 2-3 weeks.

GENERALLY: From dispatch please allow 2 business days for UK delivery and 2 weeks for international delivery. I post with Proof of Postage so that the item can be claimed for if lost. I use Royal Mail First Class for UK orders, and Royal Mail Airmail for non-UK orders.

If your item fails to arrive within a reasonable time, please let me know so I can offer a replacement or full refund, whichever you prefer.

Additional

Custom orders typically take 2-3 weeks for me to make.

I also sell to trade - please contact me for information and a trade price list if you are interested.

My email is hello@loveandlovelier.co.uk

Company address: 35 Cadwal Court, Llantwit Fardre. CF38 2FA

Privacy

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


How to Contact Me

For purposes of EU data protection law, I, Aquila Cook, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@loveandlovelier.co.uk. Alternately, you may mail me at:

Aquila Cook, 35 Cadwal Court, Llantwit Fardre. CF38 2FA. UK